Welcome

He mōtika ōu i a koe ka whai āwhinatanga hauora, whai kaha hoki

You have rights when receiving health and disability care. The Nationwide Advocacy Service can help you with these

E taea ana ō mātou kaitautoko te:

Whakarongo ki ō nawe mō ngā āwhinatanga hauora, whai kaha hoki.

Kōrero ki a koe mō ō wheakotanga.

Whakamōhio i ngā āheinga ōu.

Taunaki i tō whakatakoto nawe, amuamu rānei.

Whakamārama i ngā whakautu ka tae ki a koe.

Tūhono ki a koe, ki tō hapori hoki.

Whakarite whakaakoranga mō koutou ko tō kāhui e ai ki Ōu Mōtika.

He kōwhiringa whakakōrero nawe ōu.

The Nationwide Advocacy Service can help you have more say in your health or disability care.

Mā tātou koe e āwhina ki te whakapuaki whakaaro.

E taea ana ngā kaitautoko te kōrero ki a koe mō ngā ara ka taea e pai ai tō whakahaere i ō āwhinatanga.

Ka taea e mātou te:

Uia ngā pātai āwhinatanga i ngā ratonga hauora, whai kaha hoki, mō o nawe.

Whai māramatanga e pai ai tō kōwhiri i ō āwhinatanga.

Whakakōrero me te whakamārama i ō nawe.

Tuhi i tō reta nawe motuhake ki ō kaiāwhina mō ō wheako.

Hui tahi ki tō kaiāwhina ki te kōrero i ngā take.

Whakapā mai ki te kōrero, pānui rānei i ngā kōrero e whai ake nei.

He taipitopito anō mō te whakakōrero.

Mā te mahi tahi, ka aha?

Ko tā mātou kaupapa taunaki, he āwhina i a koe ki te:

Whakamārama i ngā take ohorere.

Whai i te ara whakamua i roto i te tautoko.

Mōhio ki te hua o te whakakōrero nawe.

Whai hua pai.

Kia here anō te taukaea i waenganui i a koutou ko ō kaiāwhina.

Te āta mātai mēna ka whai hua rānei tō tuhi reta whakatakoto nawe.

Kei konei mātou ko tō mātou ratonga ki te āwhina, e rangona ai tō reo, e pai ai tō koke whakamua.

Tikiake i nga whakamahuki i konei

Helpful questions and answers about the Nationwide Advocacy Service and our free support for New Zealanders about your health and disability care

He aha ngā kaupapa amuamu?

Ko ngā mōtika tekau e whakamārama ana me pēhea te tiaki tika i a koe. Pānuitia i konei. Mēna e māharahara ana koe kāore te tiakina ōu i eke ki te taumata o ēnei mōtika tekau nei, me whai whakaaro koe ki te tuku i tō nawe.

Arā noa atu ngā ratonga ka whai wāhi mai ki ēnei mōtika.

He tākuta, he rata niho rānei tōu?

Kua tae pea koe ki te hohipera, kua toro rānei koe ki tētahi ratonga hauora hinengaro.

He kaiāwhina rānei ka tae ki a koe i tō whare.

Mēna kāore koe i te mōhio mēna he ratonga hauora, whai kaha rānei tō ratonga, tēnā whakapā mai.

Ka kōrerotia tōku nawe e te kaitautoko?

Kei a koe te kōwhiringa mō te āhua ki tō nawe.

Ko tā te kaitautoko, he kōrero ki a koe mō ngā hua e hiahiatia ana e koe i tō tuku nawe, me ngā āheinga kei a koe.

Ka whakamōhiotia koe mō ngā whakawhitinga kōrero e ai ki nawe i waenganui i te kaitautoko me ngā ratonga hauora, whai kaha rānei.

He wā ōna me whakapā atu te kaitautoko ki te tari o Te Toihau Hauora, Hauātanga, ā, ka āta whakamōhiotia koe.

He aha ngā kaupapa kāore e taea ana e te kaitautoko te āwhina?

Ngā kerēme ACC
Ngā wā tatari ki ngā ratonga, tō tūranga i te rarangi rānei.
Te toro atu ki ngā ratonga kua whakakahoretia.
He āwhina ki te haere ki ngā tāpuitanga, te whakakī i ngā puka tono rānei.
Te aromātai, te panoni rānei i ngā tuhinga i ngā rikoata hauora.
Te whai pūtea
Te keremutu kaimahi
Te whakarite i ngā tāpuitanga, pokanga rānei.
Ngā whakahaerenga ture.

He aha te take kāore te kaitautoko i wātea mai ki taku tāpuitanga?

Ko tā te kaitautoko, he āwhina i a koe ki te whakakōrero i ōu nawe, me te whakatau i te ara whakamua. Ko tā mātou, he tautoko i te āhua ki ngā nawe. Kāore ō mātou pūkenga haumanu.

Mēnā he nawe ōu, e taea ana tētahi kaitautoko te kōrero ki a koe e pā ana ki ētahi pātai mō to kaiāwhina, ratonga hauora rānei.

E taea ana ngā kaitautoko te hui mō ngā nawe e tutuki ai tētahi whakataunga i waenganui i te hunga e pāngia ana e te nawe.

Me aha mēnā ka āmaimai ahau i te wā kōrero ki te kaitautoko?

Ka waea tētahi kaitautoko ki a koe me te kōrero tahi i a koe mō tōna tūranga, me te whakarongo ki o nawe.

Ka kauanuanutia koe e tō mātou kaitautoko, ā, me whakaute hoki koe i te kaitautoko.

Mēnā e taea ana e mātou te āwhina, engari e āmaimai ana koe, e raru rānei ana koe, ka taea e mātou te whakarite i tētahi anō wā ki te kōrero.

Ka pēhea taku tūtaki ki te kaitautoko?

Kei ngā hapori ngā kaitautoko e mahi ana. Māu rātou e pōwhiri ki tō:

Wāhi hauā
Whare manaaki tūroro
Marae
Ratonga

Mā mātou koe e tūhono ki tētahi kaitautoko i tō rohe. E pirangi ana mātou ki te mōhio ki tō kāhui, rōpū rānei. Tēnā kōwhiria tētahi ara ki te whakapā mai.

Stories about how our service can help.

How would raising your health or disability concerns help you? What would it mean to you to have the information you need about your care? Could you turn a negative experience around? Here are some examples of how advocates help people each day.

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