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The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies. If you want to know more about your rights when using health or disability services, get questions answered, or talk through your options for making a complaint, we can help.
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For the period 01 July - 31 December 2018 the service responded to 8341 enquiries, closed 1273 complaints – 85% of those were closed within 3 months and almost 100% in 6 months. 90% of the complaints closed during the six months were resolved or withdrawn by the consumer/complainant. 91% of the people surveyed reported being satisfied with the advocacy resolution process.