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The Rights are listed below. Sometimes providers are not able to meet all of these Rights, but they must always do what they reasonably can.
Please contact us if you would like to know more.
You should be treated with respect, including respect for your personal privacy.
Your cultural, religious, social and ethnic needs, values and beliefs should be taken into account.
Health and disability providers may ask if you have any personal needs that changes the way your care will be done.
Services should be delivered fairly without any form of force, threat or harassment.
Your age, gender, race, beliefs, marital or family status, employment, sexual orientation or disability should not affect your treatment.
Your dignity and independence should be respected when receiving services.
You can speak up about things you can do for yourself.
Care should:
Your care providers should work together to ensure you have quality care.
You should be given information in a way that helps you to understand it.
You can request a competent interpreter, if you need one and it is workable to provide one.
Communication should be an open two-way discussion in a place that supports this.
You should always be given information about:
You should be given honest answers to any questions you have about services.
You have a Right to request and receive a written summary of information.
You might ask about:
You should receive a service only when:
You may:
You should be considered able to make choices and give consent, unless a provider has reasonable grounds to think otherwise.
You should consent in writing if you agree to being involved in research, an experimental procedure, a general anaesthetic, or if significant adverse effects are possible.
If your competence is reduced (eg, you are a child), you should still make choices and give consent at the level of your ability.
If you are unable to give your consent, for instance if unconscious, services that are in your best interest can be delivered.
Providers should first try to find out whether services would be consistent with your wishes, including talking to available family and close friends.
A support person(s) of your choice may accompany you, as long as it is safe and it does not affect other people’s Rights.
Consider who is best at supporting you to ask your questions.
All of these Rights apply if you are going to be involved in teaching or research.
You can say if you do not want a student to provide your care.
You may make a complaint about a provider in any form appropriate to you.
Providers must try to resolve your complaint fairly and as quickly as possible.
You should be told of your provider’s complaints and appeals procedure.
You should be kept informed about the progress and result of your complaint.
You should be told about who can help with your complaint, including advocates and the Health and Disability Commissioner.
