Quality and Practice Improvement Advisor

The Nationwide Health and Disability Service is seeking an experienced Quality and Practice Improvement Advisor in Christchurch to join our small Quality team. This is a fulltime position and an opportunity to contribute to meaningful organisational improvement and better outcomes for people and communities. We’re looking for a professional who is passionate about continuous improvement, operational excellence, and building capability to strengthen practice and improve outcomes.

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Mo tatou | About us - What we do

Our work is grounded in the Code of Health and Disability Services Consumers’ Rights and the Health and Disability Commissioner Act 1994, which together protect and promote the Rights of consumers. Guided by the principles of Manaakitanga, Whakawhanaungatanga, Equity and Innovation we are a service that reflects and is committed to partnership and mana-enhancing practice. As part of our team, you will contribute to a free and independent advocacy service that supports consumers, whānau and communities to build their understanding of Rights and to resolve concerns about health and disability care in ways that are fair, inclusive and empowering.

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Mō te mahi | About the role - What you’ll be doing

• Support and strengthen quality assurance and continuous improvement.
• Use data and insights to identify risks, trends, and opportunities.
• Provide expert advice and coaching to lift practice and service delivery.
• Help develop and support the implementation policies, procedures, and best practice standards.
• Build strong relationships that enable collaboration and shared learning.
• Champion culturally responsive practice to improve consumer outcomes.

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Mōu | About you - What you’ll bring

We are seeking integrity, resilience, and sound judgement.

• A pragmatic problem solver who is inventive and can think outside the box.
• Experience in quality improvement/assurance, practice development, or a similar advisory role.
• Strong analytical and report-writing skills, with the ability to turn insights into practical recommendations.
• Excellent communication (written and verbal), relationship management, coaching, and facilitation skills.
• Ability to manage competing priorities, work independently and as part of a team, and adapt quickly responding confidently to changing priorities.
• Commitment to culturally responsive practice, continuous learning, and better outcomes for health and disability consumers.
• Essential experience in Microsoft Office and organisational systems, including CRM platforms.

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Me aha koe inaianei? | What should you do now?

We actively encourage applications from all cultures, beliefs and backgrounds and are committed to ensuring our culture is welcoming, accessible, equitable and safe for all. The successful candidate will undergo pre-employment checks. All applicants must be legally entitled to work in New Zealand.

Please submit your application and a cover letter which must be written in your own words via SEEK by 9am Friday 26 June.

To help streamline our process if you are successful, please provide three referees, including your current or most recent manager (we will not contact anyone without seeking your permission). You can view the position description here or on SEEK. If you have any questions about the role, please email advocacy@advocacy.org.nz