Names have been removed to protect privacy. Identifying letters are assigned in alphabetical order and bear no relationship to the person’s actual name.
- The Health and Disability Commissioner (HDC) received a complaint from Ms B about the services provided by Dr A. The following issue was identified for investigation:
Whether Dr A provided Ms B with an appropriate standard of care from 14 June 2019 to 11 May 2020 (inclusive). - This report is the opinion of Deborah James, Deputy Health and Disability Commissioner, and is made in accordance with the power delegated to her by the Commissioner.
- The parties directly involved in the investigation were:
Ms B - Consumer
Dr A - Surgeon - Further information was received from:
General practitioner (GP)
Health New Zealand|Te Whatu Ora (Health NZ)
Medical centre
Private surgical hospital
Mr C (Ms B’s support person) - Information was also received from the Accident Compensation Corporation (ACC).
- Independent clinical advice was obtained from Dr David Moss, a general surgeon (Appendix A).
