Names have been removed to protect privacy. Identifying letters are assigned in alphabetical order and bear no relationship to the person’s actual name.
- The Nationwide Health and Disability Advocacy Service referred a complaint to this Office relating to the care provided to Ms A by Healthvision New Zealand Limited (Healthvision) between July and December 2019. This report focuses on the issues encountered during Ms A’s transition to Healthvision.
- Ms A has a complicated health history, for which she receives 24/7 home care under an ‘Integrated Home and Community Support’[1] service agreement with ACC. Healthvision has provided home-help services to Ms A since 2017, and from 15 July 2019 the service agreement was extended to include home-care services.
