Names have been removed to protect privacy. Identifying letters are assigned in alphabetical order and bear no relationship to the person’s actual name.
- This report is the opinion of Ms Rose Wall, Deputy Health and Disability Commissioner, and is made in accordance with the power delegated to her by the Commissioner. The report discusses complaints about the care provided by Spectrum Care Limited (Spectrum) to three disability service consumers.
- On 28 April 2021 the Health and Disability Commissioner (HDC) received a complaint from Mrs B about the care provided to Mr A by Spectrum. On 26 July 2021 HDC received an additional joint complaint from Mr and Mrs B, Mr and Mrs C (Mr D’s parents), and Mr E about the care provided to Mr A, Mr D, and Mr F by Spectrum. The complaints raised concern about systemic organisational processes, including complaint processes and incident reporting systems, inadequate staffing levels/support, and Spectrum’s ability to keep its consumers safe and well.
