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Nationwide Health & Disability Advocacy Service

If your complaint is not about a health or disability service

If your complaint, or parts of the complaint, are not about the way a health or a disability service was provided, you may find one of the following avenues helpful.

 

For information about complaints resolution services go to www.complaintline.org.nz

 

If you need legal advice:
The Local Community Law Centre
(free legal advice to start)
www.communitylaw.org.nz
(or look in the telephone book or ask your local Citizens Advice Bureau)

 

If it is about your personal health records:
The Privacy Commissioner
www.privacy.org.nz
Freephone: 0800 803 909

 

If it is about ACC entitlements or services:
Freephone 0800 650 222
www.acc.co.nz

 

If it is a problem with banking or insurance:
Banking Ombudsman
Freephone: 0800 261 801
www.bankomb.org.nz

 

If it is about housing or tenancy
Tenancy Services:
www.tenancy.govt.nz
Freephone: 0800 836 262

 

If it is about restrictive trade practices:
The Commerce Commission
Freephone: 0800 94 3600
www.comcom.govt.nz

 

If it is about lawyers:
Law Society
Freephone: 0800 261 801
www.lawsociety.org.nz

 

If it is about immigration:
NZ Immigration
Freephone: 0508 558 855
www.newzealandnow.govt.nz

 

If it is about children:
Commissioner for Children
Freephone: 0800 22 44 53
www.occ.org.nz

 

If it is about shoddy work, defective goods, inadequate services, unreasonable charges for services, or damage to property:
Consumer Protection
Freephone: 0508 426 678
www.consumerprotection.govt.nz

 

Disputes Tribunal
www.disputestribunal.govt.nz

 

If it is about employment relations:
Employment NZ
Freephone: 0800 20 90 20
www.employment.govt.nz

 

If it is about Health and Safety:
Worksafe NZ
Freephone: 0800 030 040
www.worksafe.govt.nz/worksafe

 

If it is about police behaviour:
Independent Police Conduct Authority
Freephone: 0800 503-728
www.ipca.govt.nz

 

If it is about benefits or income:
Work and Income
Freephone: 0800 559 009
www.workandincome.govt.nz

 

If it is about race issues or discrimination:
Human Rights Commission
Freephone: 0800 496 877
www.hrc.co.nz

 

If it is about dental fees:
Dental Association
Ph: 09 524 2778
www.nzda.org.nz

 

Dental Council
Ph: 04 499 4820
www.dcnz.org.nz

 

If it is about medical fees:
Medical Council
Freephone: 0800 286 801
www.mcnz.org.nz

 

If you have complained about a public service or government agency and are unhappy with the response, you can ask the Ombudsmen to look into the matter:
Freephone 0800 802 602
www.ombudsman.parliament.nz

 

If you want other contact details or general information on where to start, contact your local Citizens Advice Bureau. The contact details will be in your telephone book or on the Citizens Advice Bureau website: www.cab.org.nz

 

Last reviewed May 2019

REMEMBER, WE ARE HERE TO HELP.

Nationwide Health & Disability Advocacy Service
National Advocacy Trust
Nationwide Health & Disability Advocacy Service
Nationwide Health & Disability Advocacy Service
Nationwide Health & Disability Advocacy Service