Your privacy, Your information

Your advocate will keep information about you private




When you use the Advocacy Service your advocate keeps some information about you so they can:



do a good job in assisting you to sort out your problem








  • do a good job in assisting you to sort out your problem



use your case to help other people with the same sort of problem







  • use your case to help other people with the same sort of problem



make sure service providers are giving you good service







  • make sure service providers are giving you good service



help make the Advocacy Service better







  • help make the Advocacy Service better



Who will see your information?



Advocacy Service managers





Advocacy Service managers



Auditors



Auditors





HDC logo



Information about you and your complaint will sometimes be given to the Health and Disability Commissioner




Rights




You have the right to see all the information the Advocacy Service has about you


If the information is wrong



If you think the information they have about you is wrong you can ask them to change it



Looking after your information



Your advocate will only talk to people about your case when you are there




Your advocate will only talk to people about your case when you are there



All written messages and letters that the Advocacy Service sends to your service provider are:



All written messages and letters that the Advocacy Service sends to your service provider are:










Advocacy service logo







  • written on Advocacy Services letterhead so they know it is from your advocate



We will give you a copy





  • your advocate will give you a copy of all the letters and messages they have sent your service provider



Your service provider will send





  • your service provider will send any letters and messages they write about your case to you



thumbs up




  • your service provider will only send copies of these letters and messages to your advocate if you want them to




Please talk to your advocate if you have any questions about:



who can see your personal information








  • who can see your personal information



how your personal information is used








  • how your personal information is used



Complaints about the Advocacy Service


If you are with unhappy with the service your advocate gives: make a complaint to your advocate


If you are with unhappy with the service your advocate gives you, you can:

 

  • make a complaint to your advocate



call the person who manages your advocate on: 0800 555 050





  • call the person who manages your advocate on:

 

0800 555 050



write an email to:  advocacy@advocacy.org.nz





  • write an email to:  advocacy@advocacy.org.nz



Please ask your advocate for more Information if you need it



Please ask your advocate for more i
nformation if you need it



Please tell your advocate if you need: Easy Read



Please tell your advocate if you need:

 

  • Easy Read



Braille










  • Braille



New Zealand sign language




  • New Zealand sign language



  • your information in any other way