About the Advocacy Service

The Nationwide Health and Disability Advocacy Service is also known as the Advocacy Service.

The Nationwide Health and Disability Advocacy Service is also known as the Advocacy Service.



It was started in 1996 to support people who use


It was started in 1996 to support people who use:


  • health services



disability services





  • disability services



The Health and Disability Commissioner Act of 1994 said New Zealand must have an advocacy service that is:


The Health and Disability Commissioner Act of 1994
said New Zealand must have an advocacy service that is:



free - this means you do not have to pay money to use it




  • free - this means you do not have to pay money to use it



independent – means we are not told what to do by health services or disability services



  • independent – this means the Advocacy Service is not told what to do by health services or disability services



The Act is:



The Act is:

  • a law

  • also called the HDC Act







An independent charity, the National Advocacy Trust, has run the Advocacy Service since 2007


An independent charity, the National Advocacy Trust, has run the Advocacy Service since 2008




The Advocacy Service was started to support people using health and disability services to get better service



The Advocacy Service was started to promote and protect the rights of people using health and disability services



You have legal rights. The Advocacy service can talk to you about your Rights. Or you can click here for more information


You have legal rights. The Advocacy service can talk to you about your Rights. Or you can click here for more information



You can call the Advocacy Service on 0800 555 050 to talk to someone


The Advocacy Service has many offices around New Zealand.

You can call the Advocacy Service on 0800 555 050 to talk to an advocate



•	handles more than 3 thousand complaints


Every year the Advocacy Service:

  • handles more than 3 thousand complaints



•	answers about 10 thousand questions






  • answers about 10 thousand questions



gives about 2 thousand talks on the Code of Health and Disability Services Consumers’ Rights


  • gives about 2 thousand talks on the Code of Rights and how to sort out problems



Advocates



Advocates work with you to help sort out your problem with the health or disability service you are getting



Advocates work with you to help sort out your problem with the health or disability service you are getting



Advocates are professional




Advocates are professional



Advocates work well with people who use health and disability services and work well with service providers



Advocates work well with people who use health and disability services and work well with service providers



Advocates work well with people from different places


Advocates work well with people from different places



Advocates work well with disabled people



Advocates work well with disabled people



The Advocacy Service sorts out problems



Our Advocacy Service helps people sort out most problems



Our Advocacy Service helps people sort out most problems



Most complaints are sorted out within 3 months



Most complaints are sorted out within 3 months



Most people who use our Advocacy Service are very happy with it because:  •	they have more control in the way their complaint is handled


Most people who use our Advocacy Service are very happy with it because:

  •  they have more control in the way their complaint is handled



•	their complaints are sorted out quickly   •	they can save other people from having the same problem with their service provider

  • their complaints are sorted out quickly

 

  • they can save other people from having the same problem with their service provider



Service providers like our Advocacy Service.  This is because we give them the chance to:


Service providers like our Advocacy Service.

This is because we give them the chance to:



tell you the reason why they did the thing you did not like




  • tell you the reason why they did the thing you did not like



say sorry to you when they are wrong






  • say sorry to you when they are wrong



make their service better for you






  • make their service better for you