FREEPHONE 0800 555 050

MENU

Nationwide Health & Disability Advocacy Service

Provider Education

Independent advocates from the Nationwide Health and Disability Advocacy Service are available to provide free education sessions that relate to the Code of Rights, the role of the Advocacy Service in supporting or guiding resolution between the parties, and the Health and Disability Commissioner’s functions.

 

These sessions may be provided to consumer or provider groups of five or more people. The list of the programmes available is set out below, but sessions can be tailored to best suit the needs of your group as well as the time available.

 

To discuss your needs and to make arrangements with the advocate in your area please telephone 0800 555 050 or email advocacy@advocacy.org.nz or contact your local advocate here.

 

Provider Education Sessions

 

The Code of Rights and the Advocacy Service.

Introduction to the Health and Disability Commissioner Act 1994, the Code of Health and Disability Services Consumers’ Rights and the Nationwide Health and Disability Advocacy Service.

Suitable for:

Providers

 

Dealing effectively with complaints

Includes key elements for achieving resolution in a safe and positive way, plus tips for rebuilding relationships.

Suitable for:

Providers

 

Using complaints to improve service quality

Explores the benefits of linking complaints and quality improvement policies so that every complaint becomes an opportunity for learning and quality improvement.

Suitable for:

Providers

 

Open disclosure

Promoting the disclosing of full information to consumers, including to their legal guardians. Suitable for services needing to comply with the Health and Disability Sector Standards.

Suitable for:

Providers

 

Cornerstone: Applying the Code of Rights in medical practice.

A programme for those working in general medical practice. The session is based the Code of Rights, with case studies to provide practical examples.

Suitable for:

Medical Centre staff

 

Building a “Rights safe” partnership

This session looks at consumers getting “best care” and providers promoting positive communication and problem-solving within their facility.

Suitable for:

Providers

 

REMEMBER, WE ARE HERE TO HELP.

Nationwide Health & Disability Advocacy Service
National Advocacy Trust
Nationwide Health & Disability Advocacy Service
Nationwide Health & Disability Advocacy Service