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Nationwide Health & Disability Advocacy Service

Case Studies

  •  

    General Practice

    The consumer was advised by her GP she should have an ECG done prior to leaving. Until she received a bill in the mail, she was not aware she would be charged for the ECG. When the consumer rang to question the charge, she was told by reception she had to pay as she had[...]
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    Residential Facility

    The consumer said a change in management had resulted in his not being able to access his prn medication or transport to local shops. He had attempted to address his concerns by speaking to management but felt his concerns had not been responded to appropriately.   A letter was sent to the provider outlining the[...]
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    Specialist

    While having his knee examined by a specialist the consumer said he had heard a tearing, crunching sound and his knee was now inflamed, more painful and his mobility more restricted. With the consumer’s agreement, the advocate wrote to the provider clearly setting out the concerns, what the consumer felt it would take to resolve[...]
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    General Practice

    A consumer went to her GP for minor surgery to remove a basal cell cancer from her forehead. On the day of the procedure, the GP advised the consumer the surgery would be carried out by a medical student because the student had better eyesight, and it would cost less. The consumer told her advocate[...]

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Nationwide Health & Disability Advocacy Service
National Advocacy Trust
Nationwide Health & Disability Advocacy Service
Nationwide Health & Disability Advocacy Service